"Balance autonomy, competence, and relatedness"
These are the three most robust psychological needs. Let me start by outlining what these are, why most don't balance them, and the evidence for involving each.
By autonomy, I mean giving following the feeling that they're acting out of their own volition. They either have the freedom to act on what is important to them (e.g., choices over projects) or what they're doing is so aligned with their values that they don't need choice (e.g., doctors following evidence-based protocols).
By competence, I mean giving the sense of efficacy of achieving their goals. This involves leaning toward self-referenced, improvement goals, rather than goals against others (where your sense of efficacy is more fragile). It also means giving feedback about progress and goal achievement, and suggestions for improvement, both of which tend to increase my feeling that I can do it (whatever 'it' is).
By relatedness, I mean feeling understood and cared for. Some leaders do this by creating shared understanding between team members, where others do it by building personal connections with followers directly.
The problem is: strategies that build some things crush the others. A chummy-buddy-boss might connect with you, but not build competence or may use the relationship to pressure you into stuff you don't want to do. A draconian or transactional boss might get good work out of you and still make you feel competent. A laissez-faire will often give autonomy and choice, but at the expense of improving competence or relatedness. Why believe me?
Meta-analyses on leadership show that: (1) transactional leadership is okay (probably because clear targets + feedback = competence), but isn't as good as transformational leadership, where transformational leadership places more emphasis on a range of psychological needs ; (2) servant leadership explains variance even controlling for transformational leadership, because servant leadership is more directly focused on meeting the needs of the followers and (3) in studies that directly measure satisfying these needs at work, the causal model explains a lot of the variance: satisfying needs leads to higher motivation, which leads to better engagement, satisfaction, and performance.
Willing to be wrong about these conclusions, but think the psychological needs are incredibly powerful in good leadership, easy to support, but require skill to balance.
References: (1 and 2) Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do Ethical, Authentic, and Servant Leadership Explain Variance Above and Beyond Transformational Leadership? A Meta-Analysis. Journal of Management, 44(2), 501–529. https://doi.org/10.1177/0149206316665461 (2) Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004 (3) Slemp, G. R., Kern, M. L., Patrick, K. J., & Ryan, R. M. (2018). Leader autonomy support in the workplace: A meta-analytic review. Motivation and Emotion. https://doi.org/10.1007/s11031-018-9698-y
If I had to suggest something which is both robustly good and disputable, I would suggest this principle:
Evidence for being robustly good
This principle has a variety of names, as many different industries have rediscovered the same idea.
This underlying principle, as well as its accoutrements like Kanban boards, can be seen in a huge variety of successful industries, from manufacturing to IT. The principle of reducing turnaround time can be applied by single individuals to their own workflow, or by multinational conglomerates. While it is easier to do agile project management in an agile company, it’s entirely possible for small teams (or even individuals) to unilaterally focus on reducing their turnaround times (meaning that this principle is not dependent on specific organizational cultures or processes).There are also more theoretical reasons to think this principle is robustly good. The planning fallacy is a well-evidenced phenomenon, and it reasonably would lead people to underestimate how important rapid responses are (since they believe they can forecast the future more accurately than they actually can).
Evidence for being disputable
Other candidates
Some other possible principles which are both robustly useful and disputable:
Appendix: Evidence From India
One of the most famous experiments in management is Does management matter? Evidence from India. This involved sending highly-paid management consultants to randomly selected textile firms in India. The treatment group had significant improvements relative to the control group (e.g. 11% increase in productivity).How did they accomplish these gains? Through changes like:
I think the conclusion here is that “disputable” is a relative term – I doubt any US plant managers need to be convinced that they should buy garbage bins. Most of the benefits that the management consultants were able to provide were simply in encouraging adherence to (what managers in the US consider to be) “obvious” best practices. Those best practices clearly were not “obvious” to the Indian managers.
re: Appendix — you might be interested in “The Impact of Consulting Services on Small and Medium Enterprises: Evidence from a Randomized Trial in Mexico”, Bruhn et al 2018. h/t Gwern's August 2020 newsletter.
This is excellent, thanks!